Terms of purchase

Our terms and conditions of purchase may change from time to time, which is why we kindly ask you to read them thoroughly in every instance before placing your order.

When you approve your purchase with us, you must also approve our terms and conditions of purchase. The purchase is completed when you have received the order confirmation, and it is your responsibility to make sure that any information you have submitted to us – name, email address and postal address – is correct. You must be 18 years of age (or age 16 with the consent of a guardian), to shop in our online shop.

We ship to all countries that are members of the EU, except Malta. We do not ship to Switzerland. Please note, we do not ship to the Canary Islands nor to non-European overseas territories.

By placing an order, you approve of our terms and conditions and agree to comply with this Agreement in its entirety. The terms and conditions and/or any part of this Agreement that deviate from mandatory law is without effect to the extent that the incident is not in the favour of the customer. This provision applies only if the customer is a private individual and if the purchase relates to private consumption.

We reserve the right to cancel orders in the event of suspected resale. Suspicion can arise when ordering large quantities or orders of the same product.

We have a limit of a maximum of 15 pieces per order.

Payment

You have two payment options in our online shop: card or gift card.

In cooperation with Klarna Bank AB (plc), Sveavägen 46, SE-111 34 Stockholm, Sweden, we offer invoicing, card payment and Klarna account. For secure payment with a gift card, we cooperate with Retain24 Sverige AB, Snickarbacken 2, SE-111 39 Stockholm, Sweden.

Card Payment

For payment by card, you can choose whether to pay with a European Visa card or Mastercard. The amount is reserved at the time of booking, but it is not debited your account until the product has been packed and sent.

The payment will be processed by Klarna, which is a reliable electronic payments partner for Visa and Mastercard. Klarna gives you the same guarantees and peace of mind that you have when you buy something in a physical shop. The payment pages are secured with SSL, and all card details are encrypted. This means that no one can read your credit card number, name or address when the information is sent over the internet.

Klarna

This is where you find further details about Klarna and this is where you can read their terms and conditions of use. The use of such data is governed by current personal data legislation and by Klarna’s privacy statement.

In order to be able to use Klarna’s payment options, we must share some of your data with Klarna. This will only occur if you select Klarna as the payment method. Klarna uses the data to determine whether you qualify to use their payment methods. The data used include name, address, email address, telephone number, payment history and ordering information, such as payment method, type of freight, ordering details and similar.

The use of such data is governed by current personal data legislation and by Klarna’s privacy statement.

Discount Codes

Discount codes are temporary offers which cannot be combined with other discount codes or offers. The applicable conditions and rates for the various discount codes are communicated at the site where customers gain access to the discount code. In the event of unauthorised use of discount codes, Junkyard reserves the right to cancel the purchase.

The value of the discount code is dispersed among the products in your order if they are not calculated for one or more specific products in your order. In the event of any returns, a proportionate value will be deducted from the value of your refund. The discount is non-refundable and it is not possible to re-use the code for returning the products.

Privacy

We will not use your personal data for any other purpose than to provide the services required for your purchase. Read more about Privacy policy here

Right of Withdrawal

When shopping on Junkyard, you as a customer have a statutory right of withdrawal of 14 days without needing to provide any reason. The withdrawal period expires 14 days from the day on which you, or a person acting on your behalf, physically receive the order.

Exceptions for Certain Products

Certain items are completely excluded from the right of withdrawal. This applies if you have broken the seal on goods that are not suitable for return due to health or hygiene reasons.

Depreciation When Exercising the Right of Withdrawal

When exercising your statutory right of withdrawal, you may examine the item to the extent necessary to determine its nature, characteristics, and functioning. You are entitled to withdraw from the purchase and receive a full refund if you notify us within 14 days from the day you received the item.

If the handling or testing of the item goes beyond what is necessary to establish its nature, characteristics, and functioning, we are entitled to make a deduction for any loss in value. Such deduction is determined by comparing the value of the item upon return with its original purchase value.

How to Withdraw From Your Purchase

If you wish to exercise your right of withdrawal, you must notify us within 14 days from the day you, or a person acting on your behalf, received the order.

You can do this by registering your return digitally via our electronic withdrawal function.

The return form, including the withdrawal function, is also available under “Withdraw purchase” in the footer of our website.

You may also use the Norwegian Consumer Authority’s withdrawal form or contact us here.

When exercising your right of withdrawal, the item must be returned to us without undue delay and no later than 14 days from the day you informed us of your decision to withdraw.

We recommend returning the item in the same packaging as received, as you are responsible for any damage or loss during return shipping resulting from improper handling, for example inadequate packaging.

You may also return the item in a physical store. In that case, you must present the receipt sent to you by email.

Return Shipping

The buyer bears the direct cost of returning the item, unless otherwise agreed.

The cost of return shipping when using our return solution is stated here.

The return shipping cost will be deducted from your refund.

Refunds

If the right of withdrawal is exercised, the purchase amount will be refunded, including shipping costs, provided that the entire order is returned.

The refund will be made without undue delay and no later than 14 days from the day we receive notification of your decision to withdraw.

We may withhold the refund until we have received the goods, or until you have provided documentation that the goods have been returned.

The refund will be issued using the same payment method that you used for the purchase, unless otherwise agreed.

Returns and Cancellation

You get a full refund if you return your purchase within thirty (30) days from the date on which you place the order. See the procedure under Return.

You, the consumer, have the right to cancel the purchase if the order is delayed. If something causes the delivery of your products to be delayed, we will contact you and specify a new delivery date. In this instance, you can choose to wait for the products or cancel the purchase.

If you change your mind after the package has been dispatched by us, you must pick up the package from the delivery point and return the product in the shop or send it back to us.

All our orders are sent immediately to our e-commerce warehouse which means that it is unfortunately not possible to change/cancel an order after it has been placed.

Delivery

The normal delivery time is 1-6 workdays.

Due to heavy order influx during periods of sales and holiday seasons, we reserve the right to prolong the delivery time.

Free delivery over 99,95 €.

Delivery Options in Europe

New Address?

If you change your address or if you implement temporary mail forwarding, you are responsible for updating your customer information when you place an order with us.

Trace Your Order

If you were logged in, or if you set up a user account with us when you placed your order, you can trace your order on My pages.

By clicking the consignment number, you can see where your package is located.

UPS – Standard Access Point

For delivery to a UPS access point, your order will be available for ten days before being sent back to our warehouse.

Unclaimed orders will be charged a fee of 9,95 € to cover the cost of return carriage to our premises.

Orders that are unclaimed are normally not covered by the right of cancellation.

UPS – Standard Door-to-Door

Home delivery orders that are not delivered due to a lack of information or communication from a customer concerning the delivery date or time will be charged a fee of 9,95 € to cover the cost of return carriage to our premises.

Home delivery orders that are automatically returned to us are normally not covered by the right of cancellation.

Do you have any questions regarding your order or delivery, please contact our customer service.

Returns

You have thirty (30) whole days of open purchase.

The return shipping charge is EUR 5.95.-.

Returns With UPS

You must hand in your return at the location where you picked up your order or at another UPS access point.

To send your return back to the online shop, the return must first be registered online by making use of the return link specified on the receipt email for your order.

Use the return address label enclosed in your package.

All returns to our online shop are charged return shipping of EUR 5.95. If the return is due to an error for which we are responsible, we will obviously cover the return shipping charge.

Processing of Returns

It may take up to 20 workdays to process a return back to our warehouse.

For products returned to our online shop, the return amount will be refunded to the account which you used for payment.

You are allowed to inspect products carefully, but labels or tags must not be removed and seals on underwear and swimwear packets must not be broken.

Complaints

The right to repair or replacement is in effect for three (3) years. The right to repair or replacement does not apply to ordinary wear and tear.

If a fault or deficiency is detected, the consumer must notify the seller within a reasonable period of time after discovering or after he/she should have discovered the fault/deficiency, that he/she intends to invoke the right to repair or replacement.

Nevertheless, the complaint period is not less than two (2) months from the time when the consumer discovered the fault/deficiency.

In the event that the item or the item’s components are intended to last significantly longer when subjected to ordinary use, the complaint period is five (5) years.

If the consumer fails to file a complaint in time, he/she forfeits the right to invoke the right.

A fault/deficiency that appears within six (6) months after the consumer took possession of the item (normal date of delivery) must be presumed to have existed at the transfer of risk.

How to File a Complaint

If you wish to file a complaint concerning a product by sending it to our online shop, we would appreciate it if you would please send us a photo by email to mail@junkyard.com first.

This way, you are released from returning a product that we might discard anyway. This will both be better for the environment and speed up the payment of any refund we owe you due to your complaint.

Junkyard reserves the right to reject an invalid complaint if it has been determined that the product is not defective under current legislation.

Skateboards, Longboards and Snowboards

All complaints concerning skateboards, longboards and snowboards will be assessed by each supplier.

Cracked skateboards or longboards are generally not considered an approved complaint.

Refunds for Complaints

For complaints filed with our online shop, the return amount will be refunded to the account which you used for payment.

This will occur within 2–7 workdays after we have received and registered your return.

You will receive an email when we have received your return, which usually takes one week.

For complaints, we obviously do not deduct the return freight charge when we refund your purchase.

Transport Damage

If the package has been damaged in transit, contact us as soon as possible.

Colours

We cannot guarantee that the colours you see on your screen depict the garment colours with complete accuracy. The colours are depicted according to user settings.

Personal Data

When you register your order, you approve that we save and use your personal data to complete and deliver your order and to provide you with the service and shopping experience you expect.

Read more about how we process your personal data in our Privacy Policy.

Prices and VAT

All prices are in euro (EUR) including VAT according to the current tax rate. VAT is charged at a rate of 25% when applicable.

The prices do not include freight or payment charges.

A campaign applies to the product’s ordinary price and cannot be combined with other campaigns or discounts.

Unfortunately, we are unable to subsequently register discounts for orders that have already been placed in our online shop.

Force Majeure

If Junkyard experiences a force majeure situation, i.e. if we or our business partners are subject to war, warlike incidents, revolution, insurrection, the exercise of authority, strike, lockout, blockade, natural disaster, fire, disruption of transportation, delivery ban or similar incidents, Junkyard has the right to cease to honour its obligations vis-à-vis its customers for up to two (2) months.

After this period, both parties have the right to repudiate the contract without being liable in damages.

Incorrect Information, Prices and Resale

Junkyard.com reserves the right to repudiate the contract if the customer acts in ‘bad faith’ due to inaccuracies which the customer knew of or should have perceived as incorrect information about price or quantity on junkyard.com.

We reserve the right to cancel orders intended for resale.

In instances where the right to cancel a purchase is asserted, the customer does not have the right to compensation in damages from Junkyard.