Shipping and delivery

As soon as your order is packed and shipped from our online warehouse, you will receive a confirmation email from us. The email contains a tracking link so you can follow your package. During major campaigns, both the warehouse and carriers operate under high pressure. They do their utmost to ensure you receive your package as quickly as possible. When your package is ready for delivery or pickup, you will receive another update.

During campaign periods, some delivery options may be disabled due to high demand. You will see which delivery options are available to you after you have entered your postal code at checkout. You can then choose the option that suits you best.

We send out the following notifications after receiving your order:

1. An order confirmation is sent to your e-mail address once we have received your order
2. A receipt is sent to your e-mail address once our warehouse has packed your order
3. A notification is sent to your e-mail address once the order is in transit
4. A notification is sent to your e-mail address if there are any delays
5. A notification is sent to you by SMS or e-mail informing you that your order has arrived to the designated delivery point
6. Reminders may be sent to you if your order remains uncollected

Delivery within the EU, except Denmark: 

UPS Standard Access Point costs 5,95 € and UPS Standard Door-to-Door costs 7,95 €, for orders exceeding 99,95 € shipping is complimentary.

Delivery to Denmark:
PostNord-pakkeshop/nærboks: 3,95 Euro
PostNord-hjemmelevering: 4,95 Euro 

After the order has been completed, we will send you an order confirmation to the e-mail address you provided when ordering. There you will see all the products in your order. After the products have been packed and sent from our web warehouse, you will receive a receipt to the same e-mail address. There you will find a link that allows you to track the package from us to you.

If you are a registered user with us, and were logged in when you placed your order, you can see the order status on 'My pages'. There you will find the tracking number and by clicking on the tracking number you can see where the package is located.

Deliveries are typically completed during the day, however this may vary depending on the method of delivery you opted for.

UPS – Access Standard Point
For delivery to a UPS access point, your order will be available for ten days before being sent back to our web warehouse. Unclaimed orders will be charged a fee of 9,95 € to cover the cost of return shipping to our web warehouse. Orders that are unclaimed are normally not covered by the right of cancellation.

UPS – Standard Door-to-Door
Home delivery orders that are not delivered due to a lack of information or communication from a customer concerning the delivery date or time will be charged a fee of 9,95 € to cover the cost of return shipping to our web warehouse. Home delivery orders that are automatically returned to us are normally not covered by the right of cancellation.

For Denmark:
PostNord [pakkeshop/nærboks] pickup point/locker in Denmark: Deliveries to PostNord [pakkeshop] pickup points or [nærboks] lockers your parcel will be kept for 7 days before it is returned to us. For unclaimed parcels JUNKYARD reserve the right to debit a fee of 9,95 € for the cost of the shipment. Unclaimed parcels are normally not covered by [returretten] the right of return.

PostNord home delivery in Denmark: Should your parcel not be able to be delivered to your door for any reason, you will have 14 days to claim it at your nearest post office/pickup point.
If your parcel cannot be delivered due to incorrect customer information, a fee of 9,95 €,- will be added for the costs of the shipment. Unclaimed/undelivered parcels are normally not covered by [returretten] the right of return.

Your order form junkyard.com will be delivered by either UPS Standard Access Point or UPS Standard Door-to-Door.

For delivery to Denmark we offer delivery with PostNord .