Exchange & Return

It is not necessary to use the original shipment packing, but the packaging must be suitable and secure, furthermore you hold the responsibility for any financial implications as result for attaining new shipping packaging.

Fasten the return label that you received with your order onto your package and deliver it to a service point. If you are missing your shipping label please contact customer services that can provide you with a new copy.

Shoes must be returned in the shoebox they arrived in.

It may take up to 20 workdays to process a return back to our web warehouse. The refund will be transferred to the account which you used for the initial payment.

The right of cancellation entitles you to a full refund including the shipping fee. The return shipping fee remains applicable and will be deducted from your balance.

When you have opted to evoke your right of cancellation, you have a 14 day window from the date of delivery to notify us. Furthermore, the return shipment must be en route within 14 days of notifying us of the right of cancellation. When returning to our web warehouse you are inclined to use the return label that was included in your order.

Price tags must remain intact and fastened to your product, and seals may not be broken.

Unfortunately we do not offer an exchange feature in our web shop. The option we provide is to return your product to our warehouse, then place a new order in the desired size and colour.

Labels or tags must not be removed and seals on underwear and swimwear packets must not be broken.

You have thirty (30) whole days of open purchase!
The return shipping charge is EUR 5.95.-.

With delivery with UPS:
You must hand in your return at the location where you picked up your order or at another UPS access point.

With delivery with PostNord (Denmark):
If you had delivery with PostNord, you can deliver your return to the nearest PostNord Office/Service Point. A return label is included in your package.

To send your return back to the online shop, the return must first be registered online by making use of the return link specified on the receipt email for your order. Use the return address label enclosed in your package. All returns to our online shop are charged return shipping of EUR 5.95. If the return is due to an error for which we are responsible, we will obviously cover the return shipping charge.

It may take up to 20 workdays to process a return back to our warehouse. For products returned to our online shop, the return amount will be refunded to the account which you used for payment. You are allowed to inspect products carefully, but labels or tags must not be removed and seals on underwear and swimwear packets must not be broken.