Product Claim
Frequently asked questions
This may vary from product to product. Some products come in limited collections while other products will be restocked continually.
Register your return by logging in to "My Pages" and selecting the product under your order history. If you made your purchase as a guest, or placed your order without logging in, use the link provided in your receipt email.
If you placed your order before 15 September 2025 and no longer have your return label, please contact customer service at mail@junkyard.com with your order number and we will send you a new one via email.
For approved complaints you will be refunded to the same account you used to pay. This will occur within 2–7 workdays after we have received and registered your return. You will receive an email when we have received your return, which usually takes one week. For approved complaints, you will of course not be charged for the return shipping when we refund your purchase.
If the package has been damaged in transit, contact us as soon as possible. Please email us a photo and a description of the damage Our email address is: mail@junkyard.com
If you wish to file a complaint concerning a product by sending it to our online shop, we would appreciate it if you would please send us a photo by email to mail@junkyard.com first. This way, you are released from returning a product that we might discard anyway. This will both be better for the environment and speed up the payment of any refund we owe you due to your complaint.
For complaints filed with our online shop, the return amount will be refunded to the account which you used for payment. This will occur within 2–7 workdays after we have received and registered your returned item. You will receive an email when we have received your return, which usually takes one week. For approved complaints, you will of course not be charged for the return shipping when we refund your purchase.
You will receive an email from us once we have received and processed your return. Normally this will take up to a week.