Orders

If your order was successfully placed and you saw the message “Thank you for your order” on the page, your order has been registered. You will receive an order confirmation by email.

During campaigns, there is high demand, and it can happen that the stock levels do not update quickly enough. On your order receipt, you can see which products will be shipped to you and which products may not be sent. If part of your order has been canceled, you will of course not be charged for the product that was out of stock.

No, unfortunately, due to technical reasons, we are unable to change or cancel your order. All orders are immediately sent to our web warehouse. It is not possible to change or cancel an order regardless of how much time has passed since the order was placed.

You will find tracking information regarding your shipment on the receipt you received by email when your package was sent from our web warehouse.

If you are a registered user, and were logged in when you placed your order, you can see the order status on 'My pages'. You can also find the tracking number. Click on the tracking number to see where your package is in the transportation process.

Make sure the spam filter is set to "low" in your email. If you do not have that setting, the e-mails from us may get stopped by your spam filter. Therefore, please check your junk mail folder to see if the order confirmation may have arrived there.

You can also log in to "My pages" to see your order confirmation if you are a registered customer and were logged in when you placed the order.

If you still can not find the order confirmation, please contact our customer service.

All orders are sent immediately to our warehouse, and it is therefore not possible to change / cancel an order after it has been completed.

Please read our terms of exchange and return for more information.

After your order has been registered and approved, you will receive an order confirmation to the e-mail address you provided when ordering. The order confirmation will show an overview of which products you have ordered. You will receive a new e-mail from us with a receipt when we have packed the products in our warehouse. The receipt contains a link that can be used to track the shipment from us to you.

If you were logged in to your profile when you placed the order in the online store, you can easily find the order status by logging in to "My Pages" and go to order history.

The product is not reserved until the payment has been completed and you have received an e-mail confirming your order.
When a product is suddenly out of stock in the shopping cart / checkout process, this is unfortunately due to another customer just completing a payment on an order with the same product. Therefore, the product unfortunately changed status from available to out of stock.

You do not need to register an account to shop with us.

Yes, we prioritize a high level of security when it comes to handling personal information and we follow laws and regulations for personal information when shopping online. One of the most important points of security is that we do not disclose your information to anyone else or to any other company of which Junkyard is not a part. For more information on this and the GDPR, see our privacy statement.

Chat is the easiest and most efficient method of contacting us. You simply press the chat icon in the bottom right corner to start a chat conversation. Outside business hours or if we are unavailable, you have the option to place a contact request in the chat window. Our business hours are weekdays 08.00 until 20.00 (GMT +2) and Sundays 18.00 until 22:00 (GMT +2). To see an overview of our opening hours and the days we are closed please click here.