Freight and delivery
The normal delivery time is 1–6 workdays.
We do not have a minimum order amount. Due to heavy order influx during sales periods and holiday seasons, we reserve the right to prolong the delivery time.
At present, we have the following delivery options in our online shop:
- UPS home delivery: EUR 7.95: the package is delivered to the address you entered at checkout
- UPS access point: EUR 5.95: the package is delivered to a UPS access point.
If you were logged in, or if you set up a user account with us when you placed your order, you can trace your order on My pages.
By clicking the consignment number, you can see where your package is located. If you change your address or if you implement temporary mail forwarding, you are responsible for updating your customer information when you place an order with us.
Regarding non-delivered and unclaimed orders with delivery to delivery point and/or home delivery: For delivery to a UPS access point, your order will be available for ten (10) days before being sent back to our warehouse.
Unclaimed orders, home delivery orders that are not delivered due to a lack of information/communication from a customer concerning the delivery date/time will be charged a fee of EUR 9.95 to cover the cost of return carriage to our premises. Orders that are unclaimed and/or home delivery orders described above that are automatically returned to us are normally not covered by the right of cancellation